Refund policy

 

Returns

If you are not satisfied with your Denon Eyewear purchase for any reason please email orders@denoneyewear.com to obtain a Return Authorization (RA) number. Returns purchased online through denoneyewear.com are only accepted within 14 days of delivery. 

Returned eyewear must be received unused, free from any scratches, or damage and must include the case, cleaning cloth, and all packaging to receive full credit. Returns must be shipped in the original packaging with our return authorization form stowed in the package.  Please include a copy of your invoice with your return. Returned frames from authorized dealers and end consumers are subject to a restocking/cleaning fee on every return.

Any unauthorized returns, or returns postmarked more than 14 days from the return authorization issuance date, will be refused. If your shipment is delivered to you in damaged condition please notify us immediately upon receipt. Damage claims made more than 14 days after delivery will not be accepted.

Warranty

Denon Eyewear offers a one year defective warranty from the date of purchase on all eyewear. We are happy to replace or repair, upon our inspection, any factory defect, provided any damage cannot be attributed to normal wear and tear. Accidental breakage or scratched lenses are not covered by warranty. Note that ground shipping cost will be included in the charge.

Requirements:

*Original sales receipt or proof of purchase, including purchase date and retailer information.
*An explanation of the frame defect or how the frame was damaged.
*Your full contact details including the following: name, address, telephone number, as well as your email address.
*Proper return address
*Shipping paid in full. We do not accept returns on cod.
*All returns must be accompanied by a Return Authorization (RA) number. Please contact us at orders@denoneyewear.com to obtain a number. Packages without a return authorization number will be returned back to sender.